Frequently Asked Questions
What kind of paper and ink do you use for your art prints?
Our art prints are produced on museum-quality paper using archival inks to guarantee they last a lifetime without fading or losing color.
How do you ship your art prints?
Depending on the size and type of the product, prints are either packed in a sturdy protective envelope or rolled in a protective tube and shipped via UPS, FedEx, DHL, or USPS depending on the destination.
How long is the production time (processing time)?
Production times and transit times are listed separately during checkout before purchase. Production time varies based on the type of item being made for you. We make and ship most items from our studio within 1 to 3 business days. If, for some reason, production times get longer, you will be notified via the Etsy messaging system.
What is your returns and cancellations policy?
You have 3 hours to cancel your order.
Once we send you a message saying that we have started the processing, cancellations are not accepted. If you contact us within 5 days of delivery to say the item is different or damaged, we’ll replace it or issue a full refund upon providing proof of the discrepancy. If you fail to request a refund within 5 days of receiving the item, you might still be eligible for a partial refund, depending on the item.
PLEASE NOTE:
Custom products are eligible for a refund only if they arrive damaged. We do not reimburse the outgoing or return shipping charges unless the return is due to a quality defect.
Change of mind and orders placed by mistake are not eligible for a full refund.
Do you ship worldwide?
Unfortunately, no, but depending on the product type, we ship to several countries.
Can I use your artwork for commercial purpose?
You are not permitted to use, share, reproduce, or distribute our products or product images for commercial use or resale in any form. You are not permitted to edit or otherwise modify our artwork and then use it for commercial purposes or resale in any form.
© Dreamframer Art
Who pays for shipping in case of a return?
Customer Responsibility: For all standard returns (including “change of mind”, preference, and accidental order), the customer is responsible for all return shipping costs and any original shipping fees, which are non-refundable.
Condition of Items: To prevent frequent returns, we only accept items in their original, unused condition.
Damaged Items: If your order arrives damaged or defective, please contact us within 5 days of delivery with photos of the packaging and product. In these specific cases, we will provide a replacement at no cost to you.