The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
ETSY is an online marketplace made up of over 1 million individual shops. The information you provide to Etsy for transaction purposes is governed and stored by Etsy. As a seller on Etsy, I am bound to their policies. If you have questions relating to the way Etsy uses your information, please refer to the Etsy Privacy Policy here:
https://www.etsy.com/legal/privacy.
We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services. I may use your information to fulfill your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests (i.e. taxes)
(b) enforce my agreements, terms and policies
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues
(d) protect the rights, property, and safety of my customers or others.
If and when required, we will communicate with you about your order status using the Etsy “convo” platform.
I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.
Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me.
Our art prints are produced on museum-quality paper using archival inks to guarantee they last a lifetime without fading or losing color.
Depending on the size and type of the product, prints are either packed in a sturdy protective envelope or rolled in a protective tube and shipped via UPS, FedEx, DHL, or USPS depending on the destination.
Production times and transit times are listed separately during checkout before purchase.
Production time varies based on the type of item being made for you. We make and ship most items from our studio within 1 to 3 business days.
If, for some reason, production times get longer, you will be notified via the Etsy messaging system.
After you place an order, you have 1 hour to cancel it.
Once we send you an Etsy message and email saying that we have started the processing, cancellations are not accepted. However, you can get a full refund if you contact us within 5 days of delivery and ship items back within 30 days of delivery. We'll issue a full refund or replace it as soon as we receive your order, depending on your request. If you fail to request a refund within 5 days of receiving the item, you might still be eligible for a partial refund, depending on the item.
Please note: Custom products are not eligible for a full refund unless they arrive damaged. We do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
Unfortunately, no, but depending on the product type, we ship to several countries.
You are not permitted to use, share, reproduce, or distribute our products or product images for commercial use or resale in any form.
You are not permitted to use our artwork to edit or make changes to, then, in turn, use it for commercial use or resale in any form.
© Dreamframer Art
